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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A. configure Agent Route Groups
B. configure Route teams and Skill targets
C. configure Agent Desk Settings
D. configure Skill groups and Skill targets
E. configure the Administrators

Answer: A,D

NEW QUESTION # 56
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A. Administration Audit Report
B. TCP/IP disconnect reports
C. Historical Report
D. Real-time Report
E. Call Routing Reports

Answer: A,C

NEW QUESTION # 57
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Miscellaneous under Call Settings card
B. Route Settings under Call Settings card
C. IVR Settings under Call Settings card
D. Device Configuration under Infrastructure Settings card

Answer: D

NEW QUESTION # 58
Which VVB CLI command can set an individual media file to an expired state?

A. set VVB cache stale_cache_entry <cache_entry_url>
B. set VVB cache stale_cache_entries
C. Outils VVB cache stale_cache_entry <cache_entry_url>
D. show set VVB cache stale_cache_entry <cache_entry_url>

Answer: A

Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.

NEW QUESTION # 59
Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TIP
B. UDP
C. HTTP
D. TCP

Answer: A

NEW QUESTION # 60
......

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